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Return & Refund Policy

This policy applies to purchases made at naverixa.shop.

30-Day Returns

You may request a return within 30 calendar days after receiving your order.

For change-of-mind returns, items must be unused, unwashed, and in their original condition, with their accessories, tags, and original packaging where reasonably available. Please provide your order number or other proof of purchase.

These conditions do not limit your rights concerning defective, damaged, or incorrectly supplied goods.

How to Request a Return

Email support@naverixa.shop with:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos, if the item is damaged, defective, or incorrect.

We will provide return instructions and confirm the shipping address. Please contact us before sending a return. A return request made within the 30-day period remains timely while you wait for our instructions.

Our contact address is:

The Range— Sioux City
1732 Hamilton Blvd
Sioux City, IA 51103
United States

Do not send returns to this address without confirmation from our support team.

Return Shipping Costs

For change-of-mind returns, customers pay the return shipping cost.

If we supplied a damaged, defective, or incorrect item, we will cover reasonable return shipping costs and provide instructions or a prepaid label.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please contact us as soon as you discover a problem. Include your order number and photos where possible. We will assess the issue and arrange a return, replacement, or refund as appropriate.

Refunds

We will inspect returned items and inform you of the refund decision. Approved refunds will be issued to the original payment method within 5 business days after inspection.

Your bank or payment provider may take an additional 5–10 business days to display the refund.

For an eligible full return, we refund the purchase price and applicable taxes. Customer-paid return postage for a change-of-mind return is not refunded. Our standard outbound shipping is free, and no outbound shipping charge will be deducted.

If a refund is declined or reduced, we will explain the reason.

Exchanges

For a different item, please request a return and place a new order. If we sent the wrong item or supplied a defective item, contact us so we can arrange the appropriate resolution.

Order Cancellation

Email us promptly if you wish to cancel an order. If it has not been dispatched, we will cancel it and issue a full refund. After dispatch, the return process applies.

Contact

Email: support@naverixa.shop
Website: naverixa.shop